My username and password don't work. What can I do?
I just signed up for a trial, but when I sign-in it says I am out of "TumbleTime"?
- Make sure you are on the correct TumbleBooks website, since your login information
will only work for the site to which it is associated.
- Are you typing it in correctly?
- Try deleting all the cookies from your computer, and try again.
*How to delete cookies: click on "Tools" in the tool bar at the top of your internet
browser. Then click "Internet Options", then under "browsing history" click "delete".
In the new window choose "delete cookies".
- Click on the "Forgot Your Password" link. Enter the email address associated with
your account and the information will be emailed to you.
- Your subscription or trial may have expired. E-mail
email@example.com for help.
Email us at firstname.lastname@example.org, so that
we may refresh your username and password.
How much bandwidth do we need to view the books?
We recommend a high speed, broadband connection. This can be cable or DSL or faster.
For institutions with multiple users, at least 0.5 mb per second (500kbps).
Why do TumbleBooks work on some computers and not others?
Tumblebooks require the latest Flash plugin (8.x or later). You can get it here:
Mac minimum requirements:
Mac OS X v10.1 or later: (PowerPC) Firefox 1.x, Mozilla 1.x, Netscape 7.x or later,
AOL for Mac OS X, Opera 6, Safari 1.x or later
Mac OS X v10.4.x or later (Intel) Firefox 220.127.116.11 or later, Opera 6, Safari 2.x
PowerPC® G3 500MHz or faster processor
Intel Core Duo 1.33GHz or faster processor
128MB of RAM (more is better)
PC Minimum Requirements
Intel® Pentium® II 450MHz or faster processor (or equivalent) 128MB of RAM (more
Microsoft® Windows Vista®:
Microsoft Internet Explorer 7, Firefox 2.0
Microsoft Windows XP:
Microsoft Internet Explorer 6.0 or later, Firefox 1.x, Firefox 2.x,Mozilla 1.x or
later, Netscape 7.x or later
Microsoft Windows Server® 2003:
Microsoft Internet Explorer 6.0 or later, Firefox 1.x, Firefox 2.x
Microsoft Windows 2000:
Microsoft Internet Explorer 5.x, Firefox 1.x, Firefox 2.x, Mozilla 1.x, Netscape
7.x or later
Microsoft Windows Millennium Edition:
Microsoft Internet Explorer 5.5, Firefox 1.x, Mozilla 1.x, Netscape 7.x or later
Microsoft Windows 98:
Microsoft Internet Explorer 6.0 or later, Firefox 1.x, Mozilla 1.x, Netscape 7.x
Currently Tumblebooks are exclusively tested on Windows XP SP2 and Vista, Firefox
2.0 and IE 7.0.
800x600 or larger monitor
Why can I only see the text, but not hear the audio in my TumbleBook?
How do I download the desktop icon?
- If you don't have audio in your TumbleBook or TumbleReadable, you probably need
to install the latest Flash Player from:
- Check to make sure that the book you are reading is a Read-Along. All picture books
have audio, but under the "TumbleReadables" category, some books may have text only.
Books with audio will have "Read-Along" beside the title.
If you have not received the icon, email us, and we'd be happy to send the link
Once you get the link, simply copy and paste it into your web browser and press
"enter." When a "file download" dialogue box opens, choose to save the file on your
desktop. When the download is done, you are ready to Tumble! (Note that, if any
warnings come up, always allow the program to run).
How does the desktop icon and the referred link work? Where do I get them?
Both the link and the icon have your school/library's username and password encoded
into them. By clicking on either, you will be taken to TumbleBookLibrary without
having to type in your username or password.
The link can be posted anywhere on your website. The icon can be installed on every
computer in your school. The link will be sent to you with your first welcome email.
Please let us know if you would like an icon, and we will send it to you when it
My link/icon brings me to the sign-in page, instead of automatically signing me in.
- Check to make sure that the link is correct and intact. If you are unsure of what
it should look like, please refer back to your original welcome email, or email
us and we'd be happy to help.
- Your username and password appear in the referred URL (but just your username is
in the desktop icon link). Check and make sure that this information is correct.
- If clicking on the icon directly from the email, or if copying and pasting does
not work, try typing it out yourself into your internet browser. The links are case
sensitive, so type carefully.
- If your referred url is placed in a frame set, it may reject the direct link. Try
removing it from the frame set.